Mister Kleen is committed to continuous training of our employees to better serve our clients – which we recognize sets us apart. We have been busy educating our team members to ensure they are up to date with the latest protocols in cleaning for health and appearance through our Enhanced Kleen Program.
Additionally, we offer optional bi-weekly IT training sessions covering frequently requested topics for all employees. We also have an Online Learning Management System (LMS) with over 4,500 courses. Managers are assigned training to improve areas of development like active listening, encouraging team communication and collaboration, setting goals, and leading diversity.
Below are some of the highlights from recent training events:
SLIPS, TRIPS, AND FALLS PREVENTION
Employees are trained to recognize and prevent slip, trip, and fall hazards in the workplace. Managers also receive a review of Occupational Safety and Health Administration (OSHA) regulations and post OSHA forms in buildings.
BIOHAZARDS / BLOODBORNE PATHOGENS
Employees received training for the procedures and proper handling of bloodborne pathogens and other potentially infectious material. Employees were also trained in the procedures for handling trash.
HAZARD AWARENESS TRAINING
The Kleen Team learned about common workplace hazards for cleaners and safety measures to prevent illness and injury.
This training helps ensure that employees understand the legal definition of sexual harassment, Mister Kleen’s policy, and the complaint reporting process. It also addressed how to promote a culture of respect and the importance of professional boundaries.
CHEMICAL HANDLING / SAFETY DATA SHEETS
All staff received training to ensure that products were being used correctly and ensured that they are Green Seal (GS- 42) compliant.
Human Resources led training for supervisors on preventing workplace injuries and facilitating return to work.
CPR AND FIRST AID
Training for HQ Employees and Managers took place at our Alexandria headquarters.
SAFE LIFTING TRAINING
Staff reviewed training for the safety procedures for lifting.
Human Resources led a webinar and video training for employees who drive Mister Kleen vehicles as well as for those who regularly drive their own vehicles.
Mister Kleen is committed to continuous training of our employees to better serve our clients. In January, Controller Warren Oxford and Accountant Madelyn Jackson attended the 2023 Beyond Service User Conference on software solutions for field service industries.
We are proud to have Warren and Madelyn representing Mister Kleen at this national conference where our industry and other peers gather to learn and network!
Congratulations to Sulma Mejia Acosta, Ana Silva Baires, and Gary Sheppard – our You Make a Difference Award winners. This award recognizes teamwork, productivity and contributions to the company and our customers that are above and beyond. Thank you for all your hard work!
“Gary is always on time with no callouts, he is always willing to help in any area we need. He has a good attitude and is professional at all times, and he is positive and works as a part of the team in any situation.”
Emma Corcio, Project Manager
ANA SILVA BAIRES
“Ana has been a dedicated employee since she joined the Kleen Team. She shows up every day on time and ready to go. The clients are pleased with her work, as she consistently goes way beyond the call of duty. Her performance has exceeded expectations!”
Yolanda Rathbone, Area Manager
SULMA MEJIA ACOSTA
“Sulma shows up every day ready to work. Her areas are always super clean. She even gets compliments during Mister Kleen’s Building Excellence Competition inspections.”
Craig Dufour, Area Manager
The annual Tom Miller Team Player Award honors employees who demonstrate great contributions to the team, positive team interaction, high customer impact, and quality outcomes. Employees are nominated by their supervisor for this award, which is named in honor of beloved former employee Tom Miller. Tom exemplified what it means to be a team player and his eight years of service made a lasting impact on the Kleen Team, our customers, and everyone he touched.
This year’s winner, James Heavener, worked with Tom and looked up to him, according to his supervisor, Kathy Heavener. “Tom really taught him a lot about life and being in the cleaning business. He is a great team player,” she said. “James never misses time unless it is scheduled in advance. He goes above and beyond to make sure the customers and tenants are well taken care of and satisfied. He gets great comments and works well with his team. He is the vacuum tech as well as helps self-monitoring co-workers that are not cleared.”
Congratulations, James, on winning the Tom Miller Team Player Award!
Yolanda Rathbone is the winner of the 2022 Accountability Creates Excellence (ACE) Program Award. This award recognizes our Area and Project Managers that consistently display accountability and excellence through meeting strict criteria of customer care. Yolanda won because of her dedication to exceeding client expectations and ability to go above and beyond, even in the face of challenging situations.
Joyce Garner is the recipient of the 2022 Excellent Customer Service/Site Leadership Award, which recognizes employees who exceed customer expectations with high marks for accuracy and reliability.
At Mister Kleen our employees are our success! We recognize excellence with our Employee of the Quarter awards. Every quarter the operations management and headquarters management teams nominate and vote for the employees who have made the most meaningful impact on our clients, their co-workers and our company. Winners receive a certificate, a monetary gift, and recognition in The Kleen Sweep!
“Deine is a dedicated Mister Kleen employee who produces high quality work and has a genuine concern for the overall mission. She arrives early to work and always has a positive attitude. This is displayed daily as Deine completes her assigned duties and assists with detailing additional areas. She leads by example and is willing to help with additional tasks when the team is shorthanded. Deine is everything you want in an employee.”
Walter Gesford, Area Manager
“Phyllis is an excellent communicator. She has a pleasant personality, always reports to work on time, has taken ownership of her assigned area and reports conditions of the building requiring repair or attention. Phyllis is a Team Player, she has superb customer service skills and has a keen eye for attention to detail. Since Phyllis assumed the fifth-floor restrooms as her daily assignment, these restrooms have dramatically improved. She has no QC findings during this quarter as she takes great pride in her restrooms, ensuring all boxes are checked.”
Walter Gesford, Area Manager
We are honored to recognize some of our amazing employees for their commitment to Mister Kleen with employee tenure recognition. To show our appreciation, we have a recognition program for employees who celebrate milestone anniversaries of 1, 5, 10 and 15+ years.
Mister Kleen’s recipients for 5 YEARS of dedicated service are:
Mister Kleen’s recipients for 10 YEARS of dedicated service are:
Mister Kleen’s recipients for 15 YEARS of dedicated service are:
We are so grateful to these employees for reaching these awesome milestones. Their hard work and dedication are inspiring and we’re grateful to have them as part of our team. Here’s to many more years. Thank you!
Mister Kleen has its roots in the community, and its leadership team and employees have been involved in multiple charitable activities over the last four decades. We are proud of our Kleen Team’s efforts to give back to the community, and we have been spotlighting a member’s volunteer work every month!
Office Manager Giellen Medeiros’ volunteer work leverages her technical skills for area nonprofits, such as refurbishing computers for The Wilderness Technology Alliance and taking photographs for the Momentum Collective Inc. She also volunteers at community food pantries such as the Capital Area Food Bank.
When Business Development Manager Samantha Fraser isn’t volunteering at her family’s church, she’s taking care of the puppies that she and her husband, Eric Mallette, foster through Wolf Trap Animal Rescue.
Recruiter David Martinez has been passionate about music since he was a teen performing with his church’s Praise and Worship Team. The gospel band participates in charitable events including a Reston event that raised about $10,000 for the Ukraine and victims of the February earthquake in Turkey and Syria.
Recruiter Terry Henderson has been sharing his courtside skills for years with Northern Virginia youths as a high school basketball coach. During the year, he leads his team both on and off the court, volunteering in the community for programs such as coat drives, food drives, serving holiday meals to the homeless, and more.
Members of the Kleen Team, including executive leadership, have supported charitable causes around the DC Metro region for decades. Recently, company co-founder Mary Ann Clark was joined by family and Kleen Team members on the Parkinson’s Moving Day walk on May 6 at the National Mall to support the national nonprofit Parkinson’s Foundation. The disease, which causes unintended or uncontrollable movements, affects nearly 1 million people in the United States, according to the foundation. For more information on the disease, go to parkinson.org.
The Building Excellence Competition (BEC) is a special program designed to drive quality in our facilities and build pride, inspiration, and teamwork. Three times a year we have a friendly competition among our employees for the best overall building based on cleanliness, quality, and safety. Our team takes pride in this, and our clients do too! The winning team receives an onsite party, a certificate, and bragging rights! The winner of the Summer 2023 Building Excellence Competition is a secure government site in Virginia. Congratulations to Area Manager Yolanda Rathbone and Supervisor Maria Elena Abaunza for outstanding service and dedication to Mister Kleen, our client, and each other – great job!